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Return & Exchange

RETURN & EXCHANGE POLICY FOR ALL ITEMS:

  • The merchandise was purchased only through http://www.itbabies.co.uk/
  • All return or exchanges must be authorised prior to sending the products back to us. Please contact us to obtain authorisation and return address details.
  • If products are sent without authorisation, we reserve the right to refuse receipt or return products at sender's cost.

 

RETURN POLICY

  • All exchanges must be authorized within fourteen (14) days of original receipt of delivery;
  • Merchandise must be returned within 30 days of purchase date.
  • Merchandise must be unworn and unwashed and free from any lotions, oils.
  • Merchandise must have all tags, including any hangtags attached.
  • Any merchandise marked "Final Sale" cannot be returned.
  • All unworn and unused products must be free of damage, any signs of wear including creases, stretching, stains or any other visible signs of usage.
  • Compression products immediately form to your body shape if worn for any length of time. Remember to only briefly try on products if you are considering an exchange; All returned items must be unused, in its original packaging, in saleable condition with any clothing tags, stickers or company information still attached. 
  • Any bands returned damaged and/or worn will be denied an exchange & returned to you at your expense. 
  • All authorized transactions will be credited to the original credit card used. Please allow up to 2 billing cycles for the credit adjustment to appear on your credit card statement.

 

REFUNDS AND PROCESSING

  • Refunds will be processed within approximately 7 business days after the product is received back and verified.
  • Original shipping charges are non-refundable.
  • You will be responsible for all shipping charges. We strongly recommended that you use a traceable and insurable shipping method. Until our warehouse confirms receipt of your item and we inspect the item so that it meets our return and/or exchange criteria, we will be unable to issue a refund. We are not responsible for lost or damaged returned packages. Exchanges will be processed within 5-10 business days of our warehouse receiving your item.

 

    EA or RA NUMBER

    • Ship your unworn/unused item(s) with your Exchange Authorisation (EA) or Return Authorisation (RA) (Identify these letters) number clearly written on the outside of the box.