RETURN & EXCHANGE POLICY FOR ALL ITEMS:
- The merchandise was purchased only through http://www.itbabies.co.uk/
- All return or exchanges must be authorised prior to sending the products back to us. Please contact us to obtain authorisation and return address details.
- If products are sent without authorisation, we reserve the right to refuse receipt or return products at sender's cost.
- All exchanges must be authorized within fourteen (14) days of original receipt of delivery;
- Merchandise must be returned within 30 days of purchase date.
- Merchandise must be unworn and unwashed and free from any lotions, oils.
- Merchandise must have all tags, including any hangtags attached.
- Any merchandise marked "Final Sale" cannot be returned.
- All unworn and unused products must be free of damage, any signs of wear including creases, stretching, stains or any other visible signs of usage.
- Compression products immediately form to your body shape if worn for any length of time. Remember to only briefly try on products if you are considering an exchange; All returned items must be unused, in its original packaging, in saleable condition with any clothing tags, stickers or company information still attached.
- Any bands returned damaged and/or worn will be denied an exchange & returned to you at your expense.
- All authorized transactions will be credited to the original credit card used. Please allow up to 2 billing cycles for the credit adjustment to appear on your credit card statement.
REFUNDS AND PROCESSING
- Refunds will be processed within approximately 7 business days after the product is received back and verified.
- Original shipping charges are non-refundable.
- You will be responsible for all shipping charges. We strongly recommended that you use a traceable and insurable shipping method. Until our warehouse confirms receipt of your item and we inspect the item so that it meets our return and/or exchange criteria, we will be unable to issue a refund. We are not responsible for lost or damaged returned packages. Exchanges will be processed within 5-10 business days of our warehouse receiving your item.
EA or RA NUMBER
- Ship your unworn/unused item(s) with your Exchange Authorisation (EA) or Return Authorisation (RA) (Identify these letters) number clearly written on the outside of the box.